Infinit Privacy Policy

Last updated: October 2025

Infinit (“we”, “our”, “us”) respects and protects the privacy of our customers, website visitors and other individuals we deal with.
This Privacy Policy explains how we collect, use, share and protect your personal information, and the rights you have under the New Zealand Privacy Act 2020 and other applicable laws.

1. Information we collect

We may collect and hold personal information about you when you:

  • visit or interact with our websites (including infinit.nz) or social media pages;

  • contact us by phone, email, webform or chat;

  • sign up for newsletters, offers or events;

  • request or purchase our IT, security, connectivity or support services;

  • apply for employment or work with us as a contractor or partner.

This information may include:

  • Contact details: name, job title, company name, email, phone, address.

  • Business information: company size, industry, technology environment, service requirements.

  • Technical data: IP address, device/browser type, analytics data about site usage.

  • Billing details: payment information, invoices, transaction history.

  • Any other information you choose to share with us.

2. How we use your information

We use personal information to:

  • provide and support our IT, security and connectivity services;

  • communicate with you about our services, offers or events;

  • send you invoices and process payments;

  • improve and personalise our products, website and communications;

  • comply with legal obligations and resolve disputes;

  • keep our systems and your information secure.

We will not use your personal information for purposes unrelated to our business without your consent or a lawful basis.

3. Sharing your information

We may share personal information with:

  • Service providers and partners who help us deliver and support our services (e.g. hosting, analytics, marketing, payment processors);

  • Business partners or subcontractors engaged to perform work on our behalf;

  • Authorities or regulators if required by law or to protect legal rights, safety or security.

We require any third parties we work with to protect your information and only use it for agreed purposes.

4. International transfers

Our business tools (such as cloud hosting, CRM, analytics platforms) may store or process data outside New Zealand.
Where this occurs, we take reasonable steps to ensure your information is protected to at least the standard required by the NZ Privacy Act, including using contractual safeguards where appropriate.

5. Data security

We maintain appropriate technical and organisational security measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
This includes secure networks, access controls, encryption where appropriate, and regular system monitoring.

6. Data retention

We keep personal information only as long as necessary to fulfil the purposes outlined in this Policy, comply with legal or contractual obligations, resolve disputes, and maintain business records.
When no longer needed, we securely delete or anonymise information.

7. Your rights

You have the right to:

  • Access the personal information we hold about you;

  • Request correction of any inaccurate or incomplete information;

  • Withdraw consent for marketing communications at any time;

  • Complain to the NZ Privacy Commissioner if you believe your privacy rights have been breached.

To exercise these rights, please contact us (see below). We will respond in line with the Privacy Act.

8. Cookies & analytics

Our website uses cookies and similar technologies to improve user experience and analyse site traffic.
You can disable cookies in your browser, but some site features may not function correctly.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last updated” date.
If a change is material, we will take reasonable steps to notify you.

10. Contact us

If you have any questions about this Policy or how we handle your personal information, please contact our Privacy Officer:

Privacy Officer – Infinit
Email: admin@infinit.nz
Phone: 094220011
Address: 10F Neville Street, Warkworth 0910