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FAQ
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We're a hands-on, NZ-owned and operated team — not a call centre reading from a script. When you contact Infinit, you're talking to technicians who know your systems and can actually fix the problem, not just log a ticket. We take an iterative, implementation-first approach, which means we're as comfortable rolling up our sleeves on the technical detail as we are advising on strategy.
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Most MSPs stop at IT support. We bring IT support, cybersecurity, business networking and connectivity, backup, VoIP, and physical security (CCTV and access control, via our licensed Infinit Vision arm) together under one roof. That means one team who understands the full picture of your business technology, rather than juggling separate vendors who don't talk to each other.
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We operate out of Warkworth (our head office), Albany, and Christchurch, and support businesses across New Zealand. Wherever you're located, you'll get the same local, responsive service — get in touch and we'll let you know the best way we can support your region.
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Not at all. We explain things in plain language and take the time to understand how your business actually operates before recommending anything. Our goal is to make technology feel simple and dependable, so you can focus on running your business rather than managing your IT.
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Yes. Cybersecurity is a core part of what we do, and we help businesses align with New Zealand-specific standards and expectations — including the government's Minimum Cyber Security Standards and frameworks increasingly tied to cyber insurance. If compliance is a growing concern for your business, it's worth a conversation with us early rather than after an incident. goes here
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We'll start with a conversation about where your business is at and where the gaps or risks might be — no pressure, no jargon. From there we can put together tailored recommendations, whether that's day-to-day IT support, a security review, or a broader technology plan. Reach out using the form on this page and we'll get back to you.